![]() ![]() ![]() The Username (desktop Sign In page) in Unified CCE deployment refers to the AgentID (Peripheral number).įor more information about retrieving an agent’s peripheral number from the LoginName, see Cisco Finesse Web Services Developer Guide, at !rest-api-dev-guide. The following characters are not supported: /, \,, :,, |, =,, , *, ?. In the Username field, enter your Agent ID or user ID.Ĭisco Finesse agent usernames are restricted to 7-bit printable ASCII characters (any of the 94 characters with the numeric If your contact center does not have a language pack installed for Cisco Finesse, the desktop locale is English only. Server:8445/desktop?locale=fr_FR) or by changing your browser You can also select a language by passing the locale as part of the URL From the language selector drop-down, choose the language that you want to appear on the desktop. If your contact center has installed a language pack for Cisco Finesse, on first login, a language selector screen appears In the address bar of your browser, enter of Finesse Server:Ĩ445/desktop, where FQDN of Finesse Server is the fully qualified domain name of This feature custom logon message is available only for CCX deployment. If your administrator hasĭefined the custom banner message, then it is displayed at the bottom of the Finesse desktop Sign In page. Please revisit the versions in the release specific Comp Max.Ĭisco Finesse Release 12.5(1) supports custom security banner message for Finesse desktop users. For the list of supported browsers, see the Unified CCE Compatibility Matrix. To ensure that all features of the Cisco Finesse agent and supervisor desktop work properly, you must disable popup blockersįrom the supported browsers. The desktop, changing your state, selecting reason codes and wrap-up reasons, and call control tasks.īrowser Settings for Agent and Supervisor Desktop These tasks include signing in and signing out of This chapter describes common tasks that agents and supervisors perform. Drag-and-Drop and Resize Gadget or Component.Answer an Outbound Option Personal Callback Call.Reclassify a Direct Preview Outbound Call.Popover Notifications for Digital Channels.Change Your State for Individual Digital Channels.Change Your State for All Digital Channels.Accept Certificates for Live Data Gadget.Account Locked After Five Failed Sign In Attempts.Sign In to Cisco Finesse Desktop Single Sign-On Mode.Browser Settings for Agent and Supervisor Desktop. ![]()
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